Terms of Service
1. Introduction
Welcome to Austin Rental Trailers, LLC. By accessing our website or using our services, you agree to the following Terms of Service. Please read them carefully before making a reservation.
2. Reservations and Cancellations
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Reservations can be made through our website or by contacting us directly.
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Cancellations made at least 24 hours prior to the scheduled pick-up time are eligible for a full refund.
3. Renter Agreement and Liability
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All renters must complete and sign a Renter Agreement before picking up a trailer.
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The Renter Agreement includes details on liability, insurance requirements, and terms of use.
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Renters are required to provide a valid driver’s license, proof of insurance, and credit card information.
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The information provided in the Renter Agreement is used solely for processing orders and communicating with the customer. It is not shared outside of Austin Rental Trailers, LLC.
4. Communication Consent
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By submitting a reservation, you agree to receive communication from Austin Rental Trailers, LLC via phone call, SMS text message, and email using the contact information you provide.
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The Renter Agreement will be sent to you via text message for your review and signature.
5. Usage of Rental Equipment
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Trailers must be operated in compliance with all applicable local, state, and federal laws.
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Renters are responsible for any damage, loss, theft, or legal infractions incurred during the rental period.
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All equipment must be returned in the same condition as when rented, excluding normal wear and tear.
6. Limitation of Liability
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Austin Rental Trailers, LLC is not responsible for any injuries, damages, or losses resulting from the use of its trailers or equipment.
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The renter assumes full responsibility for the safe and proper use of all rented equipment.
7. Changes to Terms
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Austin Rental Trailers, LLC reserves the right to modify these Terms of Service at any time. Continued use of our services after changes are made constitutes your acceptance of the revised terms.
Privacy Policy
1. Information We Collect
Austin Rental Trailers, LLC may collect the following personal information through our website and rental process:
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Name
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Phone number
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Email address
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Physical address
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Driver’s license number
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Insurance information
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Credit card details
This information is collected solely for the purpose of processing reservations and rental agreements.
2. How We Use Your Information
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To process and manage your trailer rental reservation
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To communicate with you about your rental via phone, SMS text message, and email
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To deliver your Renter Agreement electronically via text message
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To comply with legal obligations and retain transaction records
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To analyze site usage and improve our website using Google Analytics
3. Information Sharing and Security
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Austin Rental Trailers, LLC does not sell or share your personal information with third parties.
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All information provided is used strictly for order processing and customer communication.
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We employ industry-standard security measures to protect your personal data.
4. Google Analytics
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Our website uses Google Analytics to collect anonymous user data for the purpose of analyzing website traffic and improving the user experience.
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Google Analytics may collect certain data from users, such as device type, browser information, and browsing behavior.
5. User Rights and Contact Information
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You have the right to request access to, update, or delete your personal information at any time by contacting us directly.
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If you have any questions or concerns about our Terms of Service or Privacy Policy, please contact us through the methods provided on our website.
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms of Service and Privacy Policy.
Last Updated: 4/29/2025
austin@austinrentaltrailers.com